1) 1-year warranty period as of the delivery date.
2) Our company provides the training and guidance at the field of users.
3) The technical department of our company will provide the preventative equipment maintenance and
after-sale service for all the technical services after installation of equipment.
4) After warranty period, the customers can sign the annual maintenance contract with our company.
Our company can provide the preferential lifetime warranty service of display equipment.
5) Our company will provide the long-term tracing maintenance and technical support for the equipment sold.
6) Our company will provide the upgrading service of hardware and software.
7) In order to ensure the normal work of system, our company will provide 24-hour hotline services.
System Running Guarantee Service
After the system is installed, debugged and accepted, our company will provide the system running guarantee
service during the quality warranty period. With responsible attitude, we will assign the customer service engineer
to be responsible for this job (location, diagnosis and maintenance of faults arisen in the system and maintenance of equipment).
We will provide 24-hour service support.
We will respond the customers’ service request firstly via the telephone in the shortest time and provide the filed
service according to the requirement.
System Running Technical Consulting Service
Whether it is in the warranty period or not, our company will provide the technical consulting service
(including new technical consulting, configuration adjustment and failure settlement) for the customers free of charge.
Our consulting hotline is open throughout the year and we can answer the technical consulting of customers at any time.
Our company has accessory warehouse with the complete spare parts, which can ensure the system can normally
run without the insufficient parts.